WE ARE HERE TO HELP

About

Why Panda Studios?

Pandas are adorable, playful and friendly – So are we. Besides, who can resist a Panda. Check out more about Panda Studios.

Where are you located?

We adopted the digital nomad lifestyle, if there’s an opportunity to explore new territories, we’ll definitely be embarking on a new adventure. If we are not on the Go, you can find us kicking around Vancouver, BC or near a warm beach.

Do you sell on retail?

At this moment we only sell online. From time to time we do Pop-up shops or carry a limited selection of items at locations we feel are in sync with our style.

Do you sell Gift Cards?

We plan to have them in near future. We will make sure to let you know where can you grab yours.

Orders

How can I pay?

Paypal is the most known payment method, we also accept major visa and master cards.

How can I track my order?

All orders delivered within the United States by USPS have full tracking available! We could give you a tracking number with a link to follow up on the status of your USPS orders.

Tracking with Canada Post. We are able to send tracking numbers with each delivery if needed. A notification will be emailed to you each time your order has been scanned allowing for easy and precise tracking.

For international orders, full tracking will only be available when sent via International Priority – which costs a bit more.

Note: Full tracking is only available with all Canada Post orders, Overnight and Priority Shipments.

Size & Fit

HOW DOES YOUR CLOTHING FIT?

Fitting is very important to us. We do our very best to provide you with in depth detail descriptions about each product we carry. Take in mind size & fit will always vary due to different factors, like fabrics used, manufacture sizing and mold shapes.

Each item it’s design differently, and sizing will also be different, for example in some cases a medium will be considered small and we will advise you to upsize one size. On other situations we will advise you to downsize if you’re looking for a snug fit. Let’s remember we all have different fashion styles, some one might like to wear a XXL T-shirt meanwhile someone else will like rather have a fitted cut. If you still have questions you can read in depth details about fit & sizing in our Fitting Room page. 

WHAT TYPE OF PRINTING PROCESS IS APPLIED?

We mostly use DTG (Direct to Garment) or Full Print (Sublimation). In some occasions we use screen printing. More on printing process to come.

Process

Colours

We make the best effort to keep Colours as accurate as possible. We work closely with manufactures printing guidelines and color swatches to ensure colour is on point. Bare in mind colours may vary depending on individuals monitor and or mobile screen.

DO YOU MANUFACTURE IN-HOUSE?

We opted to partner with manufacturers that use state of the art technology and industry practices. Most of the manufacturing takes place in Canada & USA, depending on the product we may team up with Mexican Artists or manufactures we previously worked with. On the contrary all the designs, ideas, and concepts are made in House.

SHIPPING

WHAT DOES SHIPPING COST?

Shipping costs are based on a variety of factors, such as weight, value, and size. We may apply different shipping methods to individual items, allowing us to give you the best options when it comes to shipping, and in some cases we will offer free shipping on sales or promotional items. You’ll want to keep your eyes opened for these great opportunities, you won’t want to miss out.

For exact cost, simply add to cart and the calculator will tell you the final break down of your order.

HOW LONG DOES SHIPPING TAKES?

• Express: 1-3 business days in the US, Canada, and internationally

• Standard: 3-5 business days in the US and internationally, 3-6 days in Canada

• Flat rate: 5-8 business days in the US, 6-12 days in Canada, 5-20 days internationally

* Business Days
All orders placed over the weekend will not be processed until the coming Monday.

WILL I BE CHARGED ADDITIONAL CUSTOMS FEES OR IMPORT TAXES?

We hate to say so, but most definitely Yes. This is usually a standard norm. We do not pre-pay or cover any import fees.

Customers outside US & Canada, are considered International Shipping, and may be subject for any customs and import duty based on your country. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. Also depending on the product of origin duties and taxes may apply to US & Canada customers.

RETURNS & EXCHANGES

How does it Work?

We want you to be 100% satisfied with your product purchase. If the product is not the right fit, you’re not filling it or changed your mind, go for it and send it back.

Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. Shipping both ways is the buyer’s responsibility.

No returns or exchanges will be applied for any Sale or Promotional items, including size exchange.

Order never arrived

If you didn’t receive what you ordered or shipping didn’t arrive within estimated time, be sure to let us know ASAP!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us and note your order number. We’ll see what can be done.

Damaged items

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please send us a picture of the damage item and get in touch with us within a week’s time!

Wrong size

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

If you’d like a different size, get in touch with us and we’ll let you know what the next steps are.

For whatever reason you’re not happy, whether we made a mistake, your order never arrived, perhaps your item arrived defective or got the wrong size. Please email us right and away we’ll make things right.

Still have questions? Contact Us and we will get back to you ASAP!